In a recent incident that has sparked widespread criticism, actor Tillotama Shome expressed her frustration with Air India after a significant flight delay. The Mumbai-London flight, originally scheduled for 5:15 AM, faced a delay of nearly 9 hours, leaving passengers stranded at the airport with little information.
Shome took to social media on Sunday to share her disappointment, accusing the airline of “zero accountability” and failing to provide passengers with timely updates. According to the actor, who was travelling with a patient scheduled for medical treatment in London, the passengers arrived at the airport around 2 AM, only to find out much later about the delay.
@airindia @DGCAIndia AI 129 to Heathrow is delayed from 5.15 am to 1.30pm. No information of delay was given. No calls, no। messages. No hotel provided to sleep. No alternative flight options. Our luggage is checked in. Is this LEGAL? How are we being compensated?
— Tillotama Shome (@TillotamaShome) October 6, 2024In her statement, Shome highlighted the airline’s lack of communication, stating that no prior information about the delay was provided to the passengers. She criticized Air India for offering “no solutions” to the problem, leaving them in a state of uncertainty for hours.
Air India responded to the actor’s complaint, explaining that a notification about the delay had been sent to the registered phone numbers of passengers. The airline also expressed regret for the inconvenience caused, but this explanation did not seem to alleviate Shome’s frustrations.
Shome, known for her roles in films like Sir and the recently released Tribhuvan Mishra CA Topper, has a reputation for using her platform to speak out on issues she finds important. Her post about the delay quickly garnered attention on social media, with many users sympathizing with her experience and calling for greater accountability from airlines.
This incident raises questions about airline transparency and customer service, especially in cases of significant delays where passengers are left with little to no information. While Air India has apologized for the inconvenience, the airline has yet to fully address the concerns raised by Shome and other affected passengers.